Articles

Anna Thoni

Anna Thoni

June 15, 2017

We all know that change is hard. And change in business is even harder since there are so many dependencies, infrastructure, procedures, resources and investments that have been made in the way business has been conducted. “Change Management” is a booming sector because companies need help with navigating how change is going to impact the overall organization. There is also a lot of fear surrounding change; maybe your workforce will f ...

Anna Thoni

Anna Thoni

April 17, 2017

User Success and Measurement Tools

Measuring your success in business takes many forms. The most common ones are financial: share price, earnings, return on investment, and dividend growth. One of the most overlooked aspects of measuring your achievements is user success. The loyalty of your client base is arguably the MOST important factor in your ability to survive and thrive in your industry or field. Below, we’ll help yo ...

Anna Thoni

Anna Thoni

April 6, 2017

When it comes to being successful in business, and more accurately in life, you will need to be able to master the ability to make a meaningful connection. It goes much further than just a handshake and a business card, in today’s competitive marketplace, connections will mean the difference between success and failure. We are going to examine how to make a personal connection without going out of each other's comfort zone. To do this, ...

Anna Thoni

Anna Thoni

March 27, 2017

It’s easy to suggest that companies move away from traditional customer support – transactional and reactive service. Much harder is the implementation and practical strategies to foster a more active strategic partnership between you and your customers/clients. Below, you’ll find a list of six simple strategies to shift your approach to customer support. It’s better to focus on building lasting relationships than simply closing y ...

Anna Thoni

Anna Thoni

March 1, 2017

When you think about customer service, most people imagine a reactive approach. A customer has a problem, contacts your support team, and then you act to resolve the issue. This approach works well for some businesses, but you need to do better if you want to separate yourself from the competition.

Proactive customer service puts you in the driver’s seat, and it offers a higher level of customer satisfaction and user succes ...

Anna Thoni

Anna Thoni

February 14, 2017

Out With the Old

We’re in the process of revamping our user experience at deverus, taking a new approach to better serve our partners.

Background check companies are dealing with so many moving parts as they work with their clients that any breakdown is frustrating. What we’ve historically done is take every issue on a case-by-case basis and solved it as efficiently as possible.

This has been a great m ...

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