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Articles

Articles (34)

June 26, 2017
As technology firms continue to develop new and exciting applications to streamline and drive business forward, the inevitable result is a proliferation in the number of platforms used by businesses. Companies have spent billions of dollars and countless hours in an effort to merge multiple software platforms and get them to work together in one cohesive, centralized home. With the rapid advancement of new platforms, it’s clear that multi-platform operations are here to stay and successful integration and adoption is key. The challenge for managers and users will continue to be the ability to maximize productivity without…
June 20, 2017
Many industries are experiencing rapid changes in response to advanced technology, and the world of recruiting and HR management is no exception. What we see happening in the background check industry as it relates to Applicant Tracking Systems is a call for the industry to stand up and take notice—and take control. Since utilizing Applicant Tracking Systems (ATS) is now the standard for HR, there is downward pressure on background check companies to up their game. The industry has been competing on both price and ability to integrate with the ATS world. The reality is that price…
June 15, 2017
We all know that change is hard. And change in business is even harder since there are so many dependencies, infrastructure, procedures, resources and investments that have been made in the way business has been conducted. “Change Management” is a booming sector because companies need help with navigating how change is going to impact the overall organization. There is also a lot of fear surrounding change; maybe your workforce will feel like their jobs are at risk, maybe the way certain things have been done will be exposed. Perhaps there is fear about the ability to learn…
May 23, 2017
It’s tempting to rely on a good track record and consistent historical results in any field, but businesses are especially prone to equating past success and future performance. Any financial institution or investment broker understands that a long track record of good results is a good predictive tool, but it’s not the be-all-end-all of performance potential. In today’s business world, you will find countless examples of a solid business model failing in the new world of volatility and upheaval. In this article, we’ll walk you through a few reasons why you can’t rely on your past success…
May 15, 2017
Background check service providers do well when they focus on the client’s needs, but they often overlook the importance of a positive candidate experience. Making life easy for candidates improves response times and overall satisfaction with the process. Background check firms that focus on both the employer and the applicant experience will outperform service providers that cater to employers exclusively. Below, you’ll find four ways that your company can improve the user experience for applicants and employees during the background check process. 1) Improve Accuracy There’s nothing more frustrating for employers and applicants than dealing with the…
May 11, 2017
The ability to complete the hiring process in a matter of days is a goal for many companies and governments, but in reality, it takes weeks, and all because of background checks. Background checks are a strenuous part of the hiring phase, and yet are a necessary step for most reputable companies. With outsourcing, so prevalent in today’s economy, the difference between a top background check company and their competition is typically the speed in which the check is completed. With this in mind, we are going to look at why speed to market is one of…
April 27, 2017
Managing legacy systems is often an important part of IT professionals’ and managers’ responsibilities. Every industry must update their software and systems at some point, but few companies can afford excessive downtime and beta testing during the implementation phase. Often, the best option is running new platforms and legacy systems in parallel to maintain your operation effectiveness. The following guide can help you manage your transition and maintain high service standards for your clients. Step One: Have a Plan Planning is crucial for any business, but managing parallel systems requires a thoughtful and meticulous plan to maximize…
April 24, 2017
The days of picking up the phone and trying to reach a company for a background check and recording that information on paper are long gone. When it comes to a modern background check processes, companies are starting to automate, and for good reason. We have brought together the top five ways to make your background check processes more automated. 1) Links to various criminal databases One of the barriers that background check companies face is the ability to link with the various criminal databases from across the world. With automation, a candidate’s information can automatically be…
April 17, 2017
User Success and Measurement Tools Measuring your success in business takes many forms. The most common ones are financial: share price, earnings, return on investment, and dividend growth. One of the most overlooked aspects of measuring your achievements is user success. The loyalty of your client base is arguably the MOST important factor in your ability to survive and thrive in your industry or field. Below, we’ll help you understand some of these new measurement tools and how they can impact your analytics and decision-making. In the past two decades, marketers and business analysts developed new tools…
April 3, 2017
Background checks help businesses and organizations make good decisions when it comes to HR and recruitment, but there are important rules and regulations to govern the process for employers and applicants. Whether your firm hires one person or thousands, it’s important to know your responsibilities. The Federal Trade Commission and the Fair Credit Reporting Act provide the framework for fair background checks and responsible use of this important hiring tool. Keep in mind that your state might have stricter rules than what’s laid out by federal authorities. Applicant Privacy Matters Although a typical background check relies partly…
March 27, 2017
It’s easy to suggest that companies move away from traditional customer support – transactional and reactive service. Much harder is the implementation and practical strategies to foster a more active strategic partnership between you and your customers/clients. Below, you’ll find a list of six simple strategies to shift your approach to customer support. It’s better to focus on building lasting relationships than simply closing your support tickets as fast as you can. #1 – Listen to the Crowd Your customers have a lot to say if you’ll only listen. Social media, complaints, surveys, informal feedback, and many…
March 20, 2017
Whatis.com gives the best definition of the “gig economy” when they say it’s “an environment in which temporary positions are common and organizations contract with independent workers for short-term engagements.” And, as the definition continues, a study by Intuit predicts that by 2020, 40-percent of American workers will be independent contractors. This shift is taking place due to a number of factors including: • So many jobs going to the mobile service economy • Technology allowing people to work from anywhere • Businesses cutting costs with contractors by using them “on-demand” without paying for office space, benefits,…
March 14, 2017
As any HR manager will tell you, tracking your applicants and following them through the hiring process can be difficult tasks at the best of times. If you require background checks, drug testing, or other employee verification tools, it becomes even harder. Background check companies need to offer full integration to make it easier for HR managers and hiring directors to stay on top of their applicants’ progress. If you want to win big contracts with big companies, you need to anticipate and be able to react to their needs. Background checks are a key piece of…
March 2, 2017
When it comes to background check companies, the art of marketing comes with challenges. You are not only a business-to-business service, but also could be used by law enforcement, government agencies, and rental companies/landlords. This means that not only will you need to market to your main players, but also to a wide range of businesses and individuals. Here are five ways to market your background check company: 1. Talk with your existing clients If you already have a great customer base, use them. The best way is to send a letter to your client base asking…

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